5 Pillars of PLG with Carilu Dietrich by @ttunguz

Yesterday, Workplace Hours hosted Carilu Dietrich, marketer at Atlassian & advisor to many iconic product-led development firms (PLG). She’s seen many several types of companies from startups to huge publicly traded software program firms.

Her distinctive vantage level on the stress dealing with the businesses pursuing each PLG & basic promoting fashioned the idea of most of our dialog. Listed here are some notes from the session.

Carilu shared her 5 Pillars of PLG Success.


  1. An incredible product that wows inside minutes.
  2. A person who desires to teach themselves. This training means utilizing the product, fixing an issue, & producing some output that’s helpful to others.
  3. A purchaser who turns into the interior champion to the remainder of the workforce initially & probably extra of the corporate by way of time.
  4. A company tradition centered on experimentation & studying by way of iteration & knowledge.
  5. Philosophy of fixing issues by way of product & software program fairly than by way of folks or cash.

Atlassian spent 35% of income on R&D, the very best of its friends, & 15% on gross sales & advertising, the bottom of its friends. That’s pillar #5 in motion.

Second, many PLG firms transfer into promoting bigger contracts to develop & scale their companies. It is a pure evolution: Atlassian, DataDog, Slack & many others have matured this manner.

To handle this, GTM groups section the person base by buyer dimension, dividing the world into PLG & AE promoting movement by contract worth.

Nonetheless, cross-selling stays squarely within the salespersons’ area. Product-led cross-selling wasn’t efficient at Atlassian.

Third, the choice to enhance an present GTM technique with product or sales-driven promoting is a C-level/board-level determination as a result of PLG isn’t only a product initiative or a advertising marketing campaign. It’s a company-wide effort – typically a multi-year journey.

When Atlassian pushed into the cloud, the corporate cut up the cloud group into its personal division, releasing the workforce to maneuver independently & sooner. Some firms are exploring splitting their organizations in two, divided by GTM technique. However there’s no constant sample but. We’re nonetheless figuring this out as an ecosystem.

For a counterpoint on this concept, examine Kenny van Zant’s Flywheel Mannequin, which Asana used to turn out to be a multi-billion greenback public firm.

There’s rather more to the session. The full video is right here. The podcast episode is discovered right here. And the slides.

Thanks, Carilu, to your insights & views!

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